Frequently asked questions
Why should I choose Kibak Tile?
Kibak Tile offers handcrafted, heirloom quality ceramic tile made in our Oregon studio by a team of skilled artists. Every tile is hand painted with care, designed to last for generations, and rooted in timeless design. Our work blends artistry with durability, perfect for those who want something truly unique, personal, and made with integrity. Whether you are designing a custom space or selecting from our curated collections, Kibak Tile brings warmth, beauty, and craftsmanship to every surface.
How do I place an order?
If you know your quantities and you see the tile you like, you can order directly through our website or contact us for a custom quote. For large commercial orders, we recommend reaching out to us directly for personalized services
Can I customize tile colors and patterns?
Yes! Every Kibak tile is hand-painted to order, and we welcome custom color requests. Reach out to discuss your palette or request a sample tile
Do you offer custom designs or logos?
Absolutely. We specialize in custom projects and can work with you to create a one-of-a kind design to incorporate branding.
Is there a minimum order quantity?
There is no minimum for most styles
How long will my order take?
Our standard lead time is 6-8 weeks, depending on the size and complexity of your order. Rush options are sometimes available - just reach out with questions.
Do you ship internationally or just within the US?
We currently ship within the US. If you want to ship internationally and are open to organizing your own shipping, we will accommodate accordingly.
Are your tiles suitable for floors?
Yes, our tiles are suitable for floors, walls, backsplashes, fireplaces, and decorative accents.
Can Kibak Tile be used in steam showers
Yes
Is Kibak Tile suitable for Pools?
Yes, see our list of available pool tile colors
Can I use your tiles outdoors?
Yes, our tiles are suitable for outdoor use and are rated for freeze/thaw cycles.
Are your tiles sealed? Do I need to seal them?
Our tiles are finished with durable glazes that never fade or ware. We do recommend sealing the grout and using a grout release sealer upon installation for added protection.
Can my contractor install these tiles?
Yes. Any experienced tile installer can work with our tiles. We include installation tips with every order.
Can I order a sample?
Yes. You can order individual sample tiles through our website or contact us to create a custom sample.
Where can I see Kibak Tiles in person?
We are represented in select boutique showrooms nationwide. See our vendors here or contact us to find a location near you.
What materials do you use?
We use domestically sourced quarry tile and non-toxic glazes. Every tile is designed, screened, hand-painted, and fired in our Oregon studio.
Are your tiles eco-friendly?
Yes. We produce each tile with sustainability in mind, using a minimal waste process. Our tiles are made from 53% recycled materials.
Can I return my tile order?
Due to the custom nature of our products, we cannot accept returns. Please order samples or contact us with any questions before ordering, we’re happy to help!
What if my tile arrives damaged?
We stand by our packaging and shipping, but if your order arrived damaged, notify us within 5 days and we will get in touch with you about replacement.
How much do I order?
- We recommend ordering 10-15% overage so that you have extra pieces if anything happens during installation or to have as attic stock if you need it down the line.
